Your help center is the support rep that never gets retrained.
Help Center Monitor crawls every article on a schedule, flags what is broken, outdated or self-contradictory, and ranks the fixes by how many customers will hit them.
Request a pilotWhat it catches
Broken links
Internal links to retired pages, external links that 404, anchors that no longer exist.
Outdated steps
Instructions that reference menus, buttons or settings your product no longer has, matched against your release notes.
Contradictions
Two articles that give different answers to the same question: trial length, limits, pricing, supported platforms.
Stale screenshots
Images older than a threshold you set, or that no longer match the current UI.
Orphaned articles
Pages nothing links to and search does not surface, which still rank on Google.
Tone and terminology drift
Product names and feature terms used inconsistently across the knowledge base.
How it works
Connect
Point us at your help center URL or connect Zendesk, Intercom, Freshdesk or HelpScout.
Crawl
Agents read every article, follow every link, and build a map of what references what.
Score
Each finding gets a severity and is weighted by article traffic so the top of the list is what customers see most.
Fix and verify
Findings go to a report and to Slack. Mark one fixed and the next run confirms it.
Pricing
Monthly, cancel any time. Enterprise plans by quote.
- Up to 1,000 articles
- Daily scan
- Slack alerts and Jira export
- Release-notes matching
- Three help centers
- Unlimited articles
- Hourly scans
- SSO and audit log
- Dedicated onboarding
Questions
Does it change our articles?
No. It reports and recommends. Your team makes the edits, and the next run verifies them.
Which platforms?
Any public help center by URL. Native connectors for Zendesk, Intercom, Freshdesk and HelpScout.
How long is setup?
Under an hour. The first report usually lands the same day.
Is there a pilot?
Yes. Request a pilot and we run a full audit on your help center before you commit to a plan.